At Inkova, safeguarding the privacy and security of our customers’ personal information is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, products, and services. By accessing or utilizing our website, you consent to the terms of this Privacy Policy.
Information We Collect:
- Personal Information: When placing an order or registering an account, we may collect personal details such as your name, email address, shipping address, billing address, and phone number.
- Payment Information: To process payments, we collect payment details including credit card information, billing address, and transaction details. Rest assured, we do not store your payment information on our servers; it is securely processed by our payment service provider.
- Communication Data: When contacting us via email, phone, or other channels, we may collect information related to your inquiries, feedback, or support requests.
- Website Usage Data: We gather data about your interactions with our website, including IP address, browser type, device information, pages visited, and usage statistics to enhance website functionality and user experience.
How We Use Your Information:
- Order Processing: Your personal and payment details are utilized to process and fulfill orders, manage order confirmation, shipment, delivery, and provide customer support.
- Account Management: If you create an account, we use your information to manage your account, offer personalized services, and facilitate future transactions.
- Communication: We may use your contact information to communicate with you about orders, account activities, promotions, newsletters, and updates.
- Marketing and Analytics: With your consent, we may employ your information for marketing purposes such as sending promotional offers or conducting market research. Additionally, we analyze website usage data to refine marketing strategies and enhance website performance.
Data Security and Retention:
- Security Measures: We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
- Data Retention: Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices:
- Access and Update: You have the right to access, update, or correct your personal information stored in your account. Manage your account settings or contact us for assistance.
- Opt-Out: You may opt out of receiving promotional emails or marketing communications by following the unsubscribe instructions provided in the emails or contacting us directly.
Third-Party Services:
- Service Providers: We may engage third-party service providers to assist us in providing and improving our services. These providers may access your personal information solely to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Links to External Sites: Our website may contain links to external sites not operated by us. We do not control the content or practices of these sites and are not responsible for their privacy policies or practices.
Updates to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with a revised effective date. We encourage you to periodically review this Privacy Policy for updates.
Contact Us:
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Phone: [Insert Phone Number]
- Email: hello@inkova.co.uk
Thank you for entrusting Inkova with your personal information. We are dedicated to safeguarding your privacy and ensuring a safe and secure online experience.
